In her role as Regional Vice President, Erica oversees all operations for CCI’s property portfolio east of the Mississippi River, consisting of over 2,500 units across 30 properties in ten states. Prior to her appointment as Regional Vice President, Erica was CCI’s Vice President of Resident Services, overseeing CCI’s Service Coordination program and our innovative Information and Referral Concierge service (VIRC) for senior housing sites without an on-site Service Coordinator.
After earning a Master of Forensic Psychology degree from Argosy University in Arlington, VA, Erica began her social services career at a restorative justice non-profit organization. Since then, she worked in a variety of social service environments, expanding her case management and leadership skills, while becoming an expert in HUD supported programs. In 2012, Erica joined CCI as a Service Coordinator, working her way up through the ranks.
Erica is passionate about great customer service and delivering a fantastic employee experience.